Refund & Returns.

Effective Date: January 11, 2025

Thank you for shopping with Hype Off Life, LLC ("Company," "we," "our," or "us"). This Refunds and Returns Policy outlines the conditions and procedures for returning products and requesting refunds from our website, hypeofflife.com ("Website"). We aim to make this process simple and fair for our valued customers.

1. Physical Products: Returns and Refunds

Eligibility for Returns

  • Returns are accepted within 30 days of the delivery date.

  • To be eligible for a return, the item must:

    • Be unused and in the same condition as when received.

    • Include all original packaging, tags, and accessories.

  • Non-returnable items include:

    • Opened or used products.

    • Magazines, if the seal has been broken.

    • Items marked "Final Sale" or "Non-Returnable" at the time of purchase.

How to Initiate a Return

  1. Email us at info@hypeofflife.com with your order number, reason for the return, and any relevant photos (if applicable).

  2. Once your request is reviewed, we will provide return instructions and a return shipping address.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping service. We are not responsible for items lost in transit.

Refund Processing

  • Refunds will be processed within 7–10 business days of receiving and inspecting the returned item.

  • Refunds will be issued to the original payment method. Shipping fees are non-refundable.

2. Digital Products: Refund Policy

Due to the nature of digital products, all sales of digital content (e.g., e-magazines, downloads) are final and non-refundable. If you encounter an issue accessing your digital product, please contact us at info@hypeofflife.com for assistance.

3. Exchanges

  • Exchanges are accepted for physical products that are defective or damaged during shipping.

  • To request an exchange, contact us at info@hypeofflife.com within 7 days of receiving the item. Include your order number and photos of the damaged product.

  • If the exact product is unavailable, a refund or store credit will be provided.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, we sincerely apologize. Please follow these steps:

  1. Contact us at info@hypeofflife.com within 7 days of receiving the item.

  2. Provide your order number and photos of the defective or incorrect item.

  3. Upon approval, we will cover the return shipping cost and send you a replacement or issue a full refund.

5. Refund Exceptions

Refunds will not be issued in the following cases:

  • Items returned without prior authorization.

  • Items not meeting return eligibility requirements (e.g., used, missing packaging).

  • Digital products, unless there is a proven technical issue.

6. Contact Information

For questions, concerns, or to initiate a return or refund, please contact us:

Hype Off Life, LLC
3818 Crenshaw Blvd #229
Los Angeles, CA 90008
Email: info@hypeofflife.com

We strive to respond to all inquiries within 1–2 business days.

Thank you for choosing Hype Off Life. We appreciate your support and look forward to serving you!